HOURS:

10 a.m. to 5 p.m. Tuesday through Friday. You may e-mail or fax orders 7 days a week, 24 hours a day.


NEW CUSTOMERS:

All retail customers must pre-pay by any major credit card or mail a personal check or money order before order is shipped. Any wholesale customers desiring wholesale rates are required to fax or e-mail us a copy of your license or sales tax identification number with two trade references. Wholesale orders are shipped cash C.O.D. or pre-payment by credit card until trade references have been verified.


ORDERING:

All prices represented on this web site are current retail prices. Retail rates apply to anyone who has not forwarded a copy of a license or sales tax identification certificate. Standard wholesale rate is 50% of retail pricing on reproductions and 40% of retail pricing on all gift items. Minimum order for wholesale orders is $100.00. A $10 service charge will be added to orders that do not meet minimum requirements. Standard distributor rate is 50% of wholesale. An order of 100 prints (of one image, no assortments) constitutes distributor rates. We reserve the right to retain exclusive distributor rights on chosen images.
 

PRICING:

All prices are suggested retail prices. Prices on open edition prints are standard. Limited edition prices are subject to change without notice according to appreciation, availability or as quantities decrease.

PAYMENT:

All orders must be pre-paid by personal check, money order, Mastercard, Visa, American Express or Discover before order is processed. All wholesale orders must be pre-paid by company check, money order, Mastercard, Visa, American Express or Discover before order is processed. C.O.D. orders are only shipped to customers with established accounts with The Art Of Poncho or www.larryponchobrown.com UPS will only accept money orders or certified checks for C.O.D. orders. Foreign orders must be paid in US dollars. Company check acceptance or net 30 day accounts available with approved trade references. Invoices over 60 days on accounts, will be shifted to permanent pre-pay status. Returned C.O.D. checks will be charged a $35.00 service charge, and will be shifted to permanent pre-pay status. No exceptions.

SHIPPING:

All orders are shipped U.P.S. ground service unless otherwise requested. We also ship Federal Express on request. Prints are shipped with care however shipments received damaged should contact their local U.P.S. claims office or the freight company and arrange an inspection in the same tube or carton your order was packed in. Then notify us. Without these actions, we will be unable to file meaningful damage claims. Our standard C.O.D. charge is $7.50 and shipping charge is $15.00. Special shipping such as next, second day, three day select or Saturday shipments will be charged accordingly.


REFUNDS:

Due to the delicate nature of art, refunds will not be honored after 48 hours of receipt of order. We will however establish a store credit in that amount toward any item from our website or warehouse. If a shipment is incorrect, damaged, lost, or stolen we will replace any shipments that have followed our Return Policy. In the event of a rare double billing, credit cards will be credited immediately after notification accompanied by a faxed statement. If a customer is totally dissatisfied with a product we will refund the amount of the product minus shipping, return call tag, C.O.D, and insurance fees within 24 hours of receipt of order.

RETURNS:

Refuse any packages with obvious visual damage. Due to the delicate nature of art, returns and exchanges will not be honored. Requests for call tags and damaged replacements must be made within 48 hours of receipt of order or they will not be honored. All packages returned from wholesale shipments due to customer refusal on delivery or exceeded will call time at UPS will be restocked without further notice to customer, unless previous arrangements have been made. Any orders requiring reshipping because of refusal or a missed delivery, will be recharged for shipping. No orders will be accepted from your company if two orders are returned to us. No exceptions.


REPRESENTATION:

Listed sizes are paper sizes. Every attempt has been made to provide accurate measurements and color representations, however some variations do occur. All works featured on this web site are copyrighted by the artists. Any duplication from this web site is prohibited without written consent from The Art Of Poncho or www.larryponchobrown.com  We are not responsible for incorrect pricing or items featured on this web site, and apologize in advance for any errors.